BI Policy Service Consultant- Afrikaans - Fourways in Gauteng - Sage SkillsMap

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Recruiter from sector Human Resources, located in Gauteng, From 501 to 1000 workers

    About this job ad 12 September


  • Sandton, City of Johannesburg, Gauteng
  • Description

  • •Respond and resolve new or existing customers’ online, technical and navigation related queries
    •Effectively co-ordinate delivery across access layers and SLA’s with relevant internal partners based on the agreed operating model
    •Deliver on customer retention objectives as agreed in the operating model
    •Remain up to date with regulatory and compliance related requirements at all times
    •Effectively manage and resolve customer feedback and escalations (self or through service delivery partners)
    •Make recommendation related to enhancements, streamlining or redesign of processes or system functionality based on customer engagement and feedback
    •Timeous escalation of unresolved matters to manager
    •Troubleshoot technical problems with digital support environment for resolution (where necessary)
    •Actively participate in the testing and deployment of new releases or enhancements
    •Have an in-depth understanding of the Indigo website and content to manage customer experience and for managing technical or navigational matters
    •Effective service delivery across a multi-channel environment
    •Timeous escalation of unresolved matters to manager
    •Manage all telephonic and online customer communication and enquiries (voice, click-to-chat, online, e-mail etc)
    •Sales sweeping as required to conclude a sale / conversions of potential sales as agreed (this role could be a separate requirements when the volumes justify it)
    •Respond to customer “customer click-to-chat” requests through to resolution
    •Achieve agreed Indigo service promise related to brand attributes and expectations within agreed turn-around times

    •At least 2-3 years experience in a Customer Service position
    •Insurance knowledge (Sales, Claims, Policy Services, Retentions)
    •Contact Centre experience
    •Sales experience
    Knowledge of:
    •Knowledge of underwriting
    •Technical/system knowledge related to digital/online platforms
    •Knowledge of the short-term insurance industry

  • Requirements

  • Minumun level of education: Diploma /Bachelor's/ N6
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No


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Ad summary

  • BI Policy Service Consultant- Afrikaans - Fourways in City of Johannesburg, Gauteng

  • Recruiter

    Sage SkillsMap
  • Type of contract

    Permanent contract

  • Apply now

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