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IT Engineer - SLA experience in Gauteng - Rumarch People Solutions

Rumarch People Solutions

Rumarch People Solutions formed in 2007. Having 23 Years experience in the industry, My goal is to create a company that will effectively balance the needs of delivering gender empowerment, community upliftment and shareholder value. A Black Women Owned (BWO) entity provinding Permanent & Temporary Recruitment in all sectors. Rumarch Recruitment process: Sourcing & Screening of candidates Headhunting Customised recruitment process Competency based interviews Conduct referance & integrity checks Recruiter from sector Human Resources, located in Gauteng, From 1 to 10 workers

    About this job ad 17 August

    Province

  • Midrand, City of Johannesburg, Gauteng
  • Description


  • 1.1 Main Purpose
    Software and Hardware support to company sites on integrated solution installed. Engineer will be responsible for compliance as per SLA.
    Drive all aspects of the SLA service sites. • To build a good understanding of the installed hardware and software products fast and efficiently. • Good Communication Skills • Real-time monitoring on service calls – ensuring debriefing of calls and ensuring company Helpdesk on relevant application are updated on these service calls. • Self-study on existing manuals – hardware and software • Fault finding skill – only possible with excellent understanding of hardware and software. • Project Management skills to ensure tasks for future rollouts and additions are properly planned and efficiently executed on the relevant sites assigned to the engineer.
    PC skills – MS Excel, MS Word, MS Outlook and Internet. • Electronic Skills – Low Current Power, Relays. • Software installation skills • Hardware installation skills • Be prepared to work overtime on request - no constraints to specific working hours should the clients & business require it. • Good CCTV Knowledge
    1.4 Education Requirements and Training
    • Relevant Tertiary experience • Gr. 12 or equivalent College diploma • MCSE or N+ & A+ or N.DIP Electronic/Electrical Engineering (LC)
    1.5 Experience Required
    • 2-3 years customer service experience • Networking experience • Database knowledge • Experience in servicing/installing HW / SW supplied company, as well as external products.

  • Requirements

  • Minumun level of education: Diploma /Bachelor's/ N6
  • Years of experience: 3
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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