German Speaking Communities Customer Service Associate

City of Cape Town, Western Cape 2 March

AKA Recruitment

  • Description

    Our client, a leading global e-commerce giant in Cape Town, is recruiting for the position of German-speaking communities customer service associate. The right candidate will assist with customer’s queries while maintaining a positive and professional demeanour in order to ensure customer satisfaction.
    Key performance areas:
    Moderate reviews and respond to their queries via email
    Meets assigned KPI’s by management and follows company policies in order to process customer requests appropriately
    Demonstrates appropriate sense of urgency for reviews and email response times and service levels
    Demonstrates knowledge and use of departmental resources, policies and procedures
    Uses customer service tools in order to provide an accurate response and an exceptional customer experience
    Escalates customer issues appropriately and correctly
    Qualifications and experience:
    Matric and tertiary education
    One+ year of relevant phone or email customer service experience in a fast-paced work environment while consistently meeting standards for productivity and quality
    Competencies required:
    Exceptional verbal and written communication skills in English and German
    Computer literate with MS Office and HTML experience
    Must be able to understand problems that vendors are facing, categorise, document, and decide on course of action on when and to whom to escalate
    Able to interact with external parties like customers and suppliers comfortably
    Should be able to understand a complex problem and respond to publishers
    Detail-oriented and process-focused individual
    Demonstrated ability to work as an effective team member
    Why should I apply:
    Market-related salary package
    Great location close to shopping centres and upscale restaurants
    Work on interesting and diverse projects
    If you are interested in this position and meet the requirements, please send your CV to ******************************
    #German speaking #Customer Service #Associate #Cape Town

  • Requirements

  • Language(s): English ,German
  • Availability for travel: No
  • Availability for change of residence: No

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AKA Recruitment International - Western Cape, City of Cape Town

Full Time - Permanent contract - Negotiable

2 March

Ad summary

  • German Speaking Communities Customer Service Associate

  • Recruiter

    AKA Recruitment

  • Province

    City of Cape Town, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary


  • Apply now

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