German speaking Customer Service Coordinator

City of Tshwane, Gauteng 27 February

AKA Recruitment

  • Description

    Our client, a fireplace manufacturer seeks to recruit a German speaking Customer Service Coordinator. The right candidate will work for a global company and be responsible for ensuring good customer service by attending to customer complaints and to ensure customer satisfaction. Take ownership to catapult the company to next level by meeting the challenge using you experience and knowledge.
    Key duties
    • Providing help and advice to customers using your organization’s products or service
    • Communicating courteously with customers by telephone, e-mail, letter or face to face
    • Investigating and solving customer’s problems
    • Improving customer service procedures, policies and standards for your organization
    • Meeting with other managers to discuss possible improvements to customer service
    • Producing written information for customers and statistical information to management for product and service complaints
    • Management of technical staff, workshop staff and resources and spare parts stock
    • Give reference numbers when applicable
    • Assist with stock availability towards customers for sales & warranty claims
    • Create waybills and send waybill numbers to customers via mail
    • Schedule calls a week in advance if possible & inform customers upfront
    • Manage technician doing repairs & technician going out to service customers
    • Data capturing & filing of documents and reports
    • Recruit recommended installers & appropriate suppliers
    • Follow-up and courtesy calls to customers from master log
    Qualifications and experience:
    • Matric
    • 2 - 3 years working experience in Customer Service
    Key competencies
    • Excellent communication skills in English and Germany
    • Additional languages such as French, Spanish is preference
    • Computer literate and knowledge of MS Office package
    • Ability to work under pressure
    • Energetic, positive and self-starter kind of person
    If you meet the above requirements and if you are interested in the position, please send your CV to ***
  • Requirements

  • Years of experience: 2
  • Language(s): English ,German
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • German speaking Customer Service Coordinator

  • Recruiter

    AKA Recruitment

  • Province

    City of Tshwane, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary


  • Apply now

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