Young and Vibrant Call Centre Consultants wanted

Ekurhuleni, Gauteng 6 September

BMT Training Services(pty)Ltd

  • Description


    Young and Vibrant Call Centre Consultants wanted, We are looking for a polite, professional Call Center Agents to work with other Agents to provide service to customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

    To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

    Call Center Representative Responsibilities:
    Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
    Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
    Building lasting relationships with clients and other call center team members based on trust and reliability.
    Utilizing software, databases, scripts, and tools appropriately.
    Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
    Making sales or recommendations for products or services that may better suit client needs.
    Taking part in training and other learning opportunities to expand knowledge of company and position.
    Adhering to all company policies and procedures.
    Call Center Representative Requirements:
    High School Certificate or equivalent.
    More education or experience may be preferred.
  • Number of vacancies: 25
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Young and Vibrant Call Centre Consultants wanted

  • Recruiter

    BMT Training Services(pty)Ltd

  • Province

    Ekurhuleni, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    Negotiable

  • Apply now

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