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  • Description



  • Senior Customer Service Agent – Johannesburg

    Salary: R17-18K Per Month

    Complement Recruitment are recruiting for a Senior Customer Services Agent to be based in Meadowdale, Johannesburg, Gauteng to assist and support the Sales Team. This is a permanent position reporting to the Branch Manager.

    Purpose of Position:

    The Customer service agent will supply a support role to the sales team and process customers’ requests at a timely, professional and meticulous manner. Experience working in a fast-paced high-pressure environment essential. Team player, with accountable temperament and advanced clerical and computer skills.

    Minimum Requirements:

    • Grade 12; Related Tertiary Certification

    • 3 Years experience in a similar junior supervisory role, full ownership, efficient and self driven

    • Own transport to Meadowdale

    • Proven work experience in customer services

    • Advanced Computer skills (processing, data capturing, reporting on spreadsheets and software)

    • Excellent verbal and written communication

    • Accountable as a team member, current staff supervision experience advantageous

    Duties:

    • Operational / Management - General Sales administration

    • Order processing, Accurate reports, Accurate processing of orders

    • Timeous turnaround time

    • Financial / Management - Correct use of price file

    • Accurate release dates of price lists

    • Compliance + Risk Management

    • Incorrect detailing of products and services

    • Process Quality / procedures

    • Comply with standard operating procedures

    • Stakeholders - Customer queries, Customer feedback, Agencies

    • People, leadership / Management, Inter-departmental relationships, Sales Department

    Find Us on Social Media

    Check out Our Site & Apply

    Please Note: Companies may expire jobs at their own discretion. Should you not meet the minimum requirements or hear from us within 3 weeks, please consider your application unsuccessful.

  • Requirements

  • Minumun level of education: Ocupational Certificate /N5
  • Years of experience: 3
  • Driver's license: B ,C
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Senior Customer Support Agent

  • City of Johannesburg, Gauteng

  • Company

    Complement Recruitment (Pty) Ltd
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    R 18.000,00 monthly

  • Apply now