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Customer Service Coordinator

R 10.000,00 monthly City of Johannesburg, Gauteng 19 June

KAPRO SERVICES

  • Description


  • We are seeking a motivated, experienced individual to join our retail company as a Customer Service Coordinator. As an integral part of our customer service team, you will oversee customer service activity for both our physical and online operations by fielding customer questions and resolving issues in ways that produce satisfied, returning customers who will share their experiences with friends and family. You answer questions via email and through our social media accounts, develop and implement customer service procedures for staff to follow, and work with our marketing department to highlight positive customer experiences. Our ideal candidate has a bachelor’s degree in public relations, marketing, or a relevant field, in addition to superb communication and organizational skills.

    Customer Service Coordinator Duties and Responsibilities
    Answer customer questions via email and through our social media accounts
    Resolve customer complaints and issues
    Develop and implement customer service routines and processes for employees to follow
    Foster a customer-centric culture in keeping with our brand image
    Collaborate with our marketing department professionals to highlight positive customer experiences and grow the brand
    Customer Service Coordinator Requirements and Qualifications
    Bachelor’s degree in public relations, marketing, or relevant field
    Professional experience in a marketing or high-level customer service role
    Experience facilitating presentations and internal training
    Strong organizational, leadership, and communication skills

  • Number of vacancies: 100
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Customer Service Coordinator

  • Recruiter

    KAPRO SERVICES

  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 10.000,00 monthly

  • Apply now

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