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Reservations Agent

R 16.000,00 monthly City of Johannesburg, Gauteng 19 June


  • Description

  • We are seeking a motivated, detail-oriented individual to join our hotel company as a Reservations Agent. As part of our team, you answer phones and emails, assisting customers in booking suitable reservations at one of our various properties. You accurately record customer information, including payment information, and advise customers on available upgrades or specials that may enhance their experience with us. You help customers in altering or canceling reservations, as necessary. Our ideal candidate has impeccable phone and email manners, strong communication and customer service skills, and keen attention to detail.

    Reservations Agent Duties and Responsibilities
    Answer phones and assist customers in making, altering, or canceling reservations
    Respond to emails with reservation information, confirmations, and additional details
    Advise customers regarding ongoing promotions or available upgrades that may enhance their experience
    Answer questions regarding rooms, facilities, rates, and events
    Accurately record customer information and charge credit cards upon successful reservations
    Reservations Agent Requirements and Qualifications
    High school diploma or GED certificate
    Excellent phone etiquette and verbal communication skills
    Strong computer proficiency and email communication skills
    Attention to detail and the ability to resolve customer issues

  • Number of vacancies: 100
  • Requirements

  • Minumun level of education: Diploma /Bachelor's/ N6
  • Years of experience: 2
  • Driver's license: C1
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Reservations Agent

  • Recruiter


  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 16.000,00 monthly

  • Apply now

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