Finnish Team Leader

Western Cape 11 November

Language Recruiters

  • Description

    Are you fluent in Finnish and looking to work in the beautiful Cape Town, South Africa? This job could be perfect for you! One of the leading customer experience providers operating globally, is currently looking to expand their dynamic team with a Finnish Team Leader

    As the Finnish Team Leader in Cape Town, South Africa, your job duties will include managing and motivating a team of inbound customer service agents, in line with defined targets and in line with operational policies and procedures, to ultimately ensure consistent delivery of customer satisfaction

    Main duties for this Finnish Team Leader job in Cape Town, South Africa:

    - Understands customer service and ensures that their team members deliver customer service in a timely and professional manner
    - Drives the achievement of key performance areas and SLA to ensure business outcomes are achieved
    - Inspires, leads, engages, coaches, develops and motivates a team of dynamic & successful customer-facing agents to deliver the best sales & service in the client’s industry
    - Conducts daily side by side coaching to ensure performance issues and concerns and managed quickly and efficiently
    - What you will need to be perfect for this awesome Finnish Team Leader job in Cape Town, South Africa:

    - Matric (Essential)
    - Must be able to communicate fluently in Finnish (Essential)
    - Previous airline experience is highly advantageous
    - 2 years contact Centre experience with a focus on Customer Service or Sales, of which 6 months must have been in a Team Leader/Supervisor role (Essential)
    - Computer Literate and numeracy skills essential.
  • Number of vacancies: 1
  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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