German speaking Support Expert

Western Cape 16 January

Language Recruiters

  • Description


    Do you have experience in Customer Support by phone, email or chat? Do you want to work in the iGaming industry for one of the biggest client with the best conditions? This company have a great job opportunity for a German speaking Support Expert to join their team in Cape Town, South Africa. You will build relationships with their high net worth customers, increase their loyalty and provide an excellent all-round experience.

    Your key job responsibilities as the German speaking Support Expert in Cape Town, South Africa will include:

    - First point of contact for any incoming contacts from high value customers via all available channels (live chat, email and phone)
    - Provide best in class customer service to the customers, handle customers' day to day queries, problems and complaints to the highest of standards
    - Build relationships with valuable customers through positive contact resolution and providing the proactive account services
    - Follow up on customers feedback ensuring the right action is taken at the right time
    - Proactively ask customers for feedback, flag it with the relevant stakeholders to ensure the improvement of day to day operations and overall customer experience

    Requirements for this German speaking Support Expert job in Cape Town, South Africa:

    - Must be fluent in both German and English
    - Work experience in a Customer Services environment
    - Experience in high value customer facing role as an advantage
    - Excellent written and verbal communication skills
    - Responsible and reliable, excellent team player
    - Great organisation, planning and prioritisation skills, with strong attention to detail
    - Commitment to providing world class service to valuable customers.
  • Number of vacancies: 1
  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • German speaking Support Expert

  • Recruiter

    Language Recruiters

  • Province

    Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    Negotiable

  • Apply now

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