Service Delivery Manager - Sales

Gauteng 20 December

Ubungcweti Management Services

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  • Description

    - A passion for working with people and the ability to quickly build relationships
    - The ability to identify opportunities
    - Effective service delivery and escalation management
    - A creative approach to problem solving and candidate behavioral monitoring
    - Effective communication and negotiation skills at all levels.
    - Commercial and business insight
    - Determined problem solver, will own issues until full resolution
    - Must have previously managed people
    - Excellent communication skills, both written and verbal with great attention to detail.
    - Strong rapport and relationship building skills with both candidates and clients
    - Excellent networking skills, ability to navigate organizations and build strong relationships leaders
    - A good level of business awareness and commercial acumen
    - Strong organisational, time management and prioritization skills
    - Able to take a creative approach to situations and problem solving
    - A minimum of one year experience in the Information Technology field
    - Training experience within the IT environment will be advantageous
    - Understanding of IT industry working practices / methodologies
    - Must be willing to travel from one client to the next
    - Building strong partnership relationships with candidates
    - Meet with candidates regularly
    - Conduct performance appraisals for candidates
    - Schedule client maintenance and ensure appropriate quality checks have been completed.
    - Manage Client projects and oversee implementations for on time delivery
    - Review service failures and produce incident reports when required
    - Produce and maintain service improvement plans with candidates provided
    - Ensure appropriate documentation is in place for specific support requirements
    - Organise and chair monthly/quarterly service review meetings
    - Identify opportunities for growth and pass leads to Account Executive
    - Produce ad-hoc reports when required.
    Information Management:
    - Maintain records of all documentation, file materials, manage data entry and even set up databases and other relevant data information.
    - Maintain records of basic Staff information e.g. Birthdays and Calendar events, Celebrations etc.
    - Duplicate/photocopy, file, record and log data shared between departments.
    - Manage data / department filing / document management.
    - Work with sensitive information in a professional and confidential manner.
    - Provides information and assistance to clients and customers.
    - Answers inquiries for the general public.
    - Performs typing and other clerical duties.
  • Number of vacancies: 2
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Years of experience: 1
  • Language(s): English
  • Driver's license: B ,A ,A1
  • Availability for travel: No
  • Availability for change of residence: No

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