Night Shift Outbound Collections Agent

City of Johannesburg, Gauteng 27 September


  • Description

    Key Performance areas


    Ensure that allocated collection target/s are achieved
    Ensure that allocated productivity target/s are achieved
    Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
    Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
    Ensure full understanding of product/s working on

    Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
    Adhere to / utilize the collections call script/s
    Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
    Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism


    Working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment
    1 - 2 years Collections experience
    2 years and above call centre experience would be advantageous
    Credit and Criminal clear
    Strong communication skills
    Computer literate
    Understanding / working knowledge of a collections system is advantageous


    Target driven
    High level of integrity
    Strong work ethic
    Able to work under pressure
    Time management
    Able to work in a team

    Remuneration Structure

    Basic Salary PLUS Uncapped Commission
    Funeral Cover (at the full cost of the employer)
    Life Cover (at the full cost of the employer)
    Disability Cover (at the full cost of the employer)
    Medical Cover (at the full cost of the employer, after successful completion of probation period)

    Working Hours:


    Monday - Thursday: 16:00pm until 20:30pm
    Friday: 16:00pm until 20:00pm
    Saturday: You will be required to work a maximum of 2 Saturdays per month, each Saturday from 08:00am until 14:00pm

    To Apply
    Whatsapp the keyword "JOB" to **********

  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

To see the complete contact information, please click apply now

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Ad summary

  • Night Shift Outbound Collections Agent

  • Recruiter


  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary


  • Apply now

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