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47016 / Technical Customer Service Consultant - Durbanville in Western Cape - Unique Personnel

Unique Personnel

Staffing Solutions that have South Africa Covered.

Unique Personnel boasts over 40 years (established in 1970) of personnal and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients.

We pride ourselves as a service-driven, total recruitment staffing solution for all our clients and job seeking candidates. Unique Personnel has screened, referenced and interviewed all of our top candidates in South Africa alone.

Positioned mainly in the Financial and Commercial sector, you can rest assured that our highly effective Permanent and Temporary Employment Divisions will provide you with top calibre financial personnel and corporate staff.

Unique Personnel provides a total solution in human resource management and staffing recruitment. We strive to align the right people to your business so that these human resources can realize your company's goals. Simply, unique staffing solutions and personnel search. Recruiter from sector Human Resources, located in Gauteng, From 11 to 50 workers

    About this job ad 26 September

    Province

  • Durbanville, City of Cape Town, Western Cape
  • Description


  • Your role will be to resolve customer technical queries and consult a growing local and international customer base in a manner that enables them to make informed decisions. The environment is fast-paced and dynamic and offers a rewarding career to someone who derives fulfillment out of seeing each customer’s query satisfactorily resolved by telephone or email. You will work as part of a self-organising team who value collaboration, teamwork and autonomy. There are no daily volume targets- only clearly defined quality standards. Our organisational structure is flat and provides ample opportunity for career growth. The team value mastery of their role which is underpinned by an established mentoring and coaching culture. A thorough induction and structured training programme is followed to introduce Consultants to the organisation and the role. They are well supported by a team of software developers who empower both them and customers alike with the tools to get the job done. Requirements The ideal candidate: Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements; Communicates with insight and understanding, concisely and clearly; Is consistently patient, amicable and responsive in dealing with all people; Demonstrates consistent administrative efficiency and accuracy; and Is tenacious in pursuing constructive relationship outcomes. Demonstrates a high level of proficiency in: Communication : Written and spoken English Listen and comprehend Convey understanding of concepts, principles and procedures; Administrative skills, attention to detail and troubleshooting; Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle). Understanding technical and business concepts at a high level. Questioning, taking ownership of and simplifying the tasks to achieve business outcomes. Qualifications and Experience: A matric pass or equivalent is essential.
    To apply immediately for this position click here:
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    Inherent Requirements
    A matric pass or equivalent is essential.

  • Requirements

  • Minumun level of education: Diploma /Bachelor's/ N6
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • 47016 / Technical Customer Service Consultant - Durbanville in City of Cape Town, Western Cape

  • Recruiter

    Unique Personnel
  • Type of contract

    Permanent contract

  • Apply now

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