47596/Technical Support Consultant - Witbank

Gert Sibande, Mpumalanga 9 January

Unique Personnel

  • Description

    Job Description

    The incumbent is responsible for the installation, maintenance and repair of various BLD devices as well as training clients in the use of these devices and its associated software at the client’s premises RESPONSIBILITIES Core Functions: Operational Efficiency Installations: Spectra Terminals – online and batch terminals Touch screens – online and batch touch screen Gateways – installing software on a central server - ensuring all the tills have access to Gateway Rica Mag Encoders Vending Operational Efficiency Training given to all clients on installations made. Different sets of training manuals for the different terminals need to be given to the merchants (online and batch terminals) Give training on the software and hardware of the terminals. Provide further assistance in effectively using the machine and let them practice on their own Ensure Cashiers – basic training; supervisors – more detailed training is needed. Ensure Supervisor training – banking details need to be accurate and the supervisors need to know how to make payment when necessary. Ensure that there are shortcuts on the customer’s computers for easier access to the system. Operational Efficiency - (Repairs) Repairing all the terminals that were installed when necessary Telephonic consultation - troubleshoot over the phone first before going in to see the client All calls are logged onto Ulysses – from there identify which merchants need assistance quicker (depending on the client grade/tier) Identify, resolve and explain the problems to the supervisor as well as the reason why they occurred – give advice on how to prevent reoccurrence of the problem Software maintenance and repairs Replacements to be made when necessary Replacing the antennae/modems/machine Operational Efficiency - (Time management) Weekly update of Vehicle Logbook and ensure that the vehicle is maintained and in good working condition Accurate completion of SOD’s and other necessary paperwork, inclusive of serial numbers and company assets Financial Procedure and Controls – (Asset and Spares Management) Ensuring that all stock is correct Booking stock/ Company assets out and returning stock when requested Stock floats should always be updated and balanced Everything is recorded on Ulysses for reporting Accurate completion of SOD’s and other necessary paperwork, inclusive of serial numbers and company assets Customer Service - (Mandatory KPA) To offer excellent customer service to all internal and external customers Ability to make an effort to listen to and understand both internal and external customers; anticipating customer needs; gives high priority to customer satisfaction To embody the “customer is king” philosophy None Core Functions: General filing as and when required Liaise with call centre regarding logging of calls Minimum qualifications Education & Qualification Matric Certificate A+ Certificate A + Essential (Advantageous) N+ Certificate (Advantageous) SQL Certificate (Advantageous) Customer Relations Certificate (Advantageous) Competencies / Behaviour Skills/Requirements Basic Microsoft Word/Excel Basic understanding of Networking Technically Orientated Behavioural attributes Competencies The incumbent displays the following competencies: Ability to take Initiative Ability to work within a Team Attention to detail Business Knowledge Conflict Management Customer Service Dependability Independence Industry Awareness Integrity Management of Material Resources Management of Personnel Resources Organised Perseverance Problem solving ability Responsible Self confidence Self management Stress tolerance Technical and software expertise Time Management Using Equipment and Tools Work unsupervised
    Inherent Requirements
    Matric Certificate A+ Certificate
    Minimum Qualification: Bachelors

  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • 47596/Technical Support Consultant - Witbank

  • Recruiter

    Unique Personnel

  • Province

    Gert Sibande, Mpumalanga

  • Type of contract

    Permanent contract

  • Apply now

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