Access control and CCTV technician - must have experiene with software and hardware in Eastern Cape - Rumarch People Solutions

Rumarch People Solutions

Rumarch People Solutions formed in 2007. Having 23 Years experience in the industry, My goal is to create a company that will effectively balance the needs of delivering gender empowerment, community upliftment and shareholder value. A Black Women Owned (BWO) entity provinding Permanent & Temporary Recruitment in all sectors. Rumarch Recruitment process: Sourcing & Screening of candidates Headhunting Customised recruitment process Competency based interviews Conduct referance & integrity checks Recruiter from sector Human Resources, located in Gauteng, From 1 to 10 workers

    About this job ad 20 October


  • Nelson Mandela Bay, Eastern Cape
  • Description

  • Service Calls
    Resolving Hardware and Service calls from company SLA.
    Debriefing the resolution of each call via call centre agents or call centre application
    Service records to be signed off by customer visited
    Service call to be cleared by person who logged the service call
    Weekly timesheet fully completed
    Understand the customers’ business requirements
    Ensure regular and efficient communication to the customer
    Ensure latest software and hardware manuals available
    Ensure latest software updates available
    Ensure that tools of the trade always available
    Daily allocating of hours worked on correct customer contract
    Overtime to be clearly marked
    Timesheets to be filled in comprehensively to identify unallocated hours
    Account for all details
    Ensure accuracy between Service Records and timesheet data.
    Deliver on time.
    Vehicle log sheets
    Ensure professional and accurate mileage tracking to and from customers.
    Ensure standardised documentation is prepared for internal and external use
    Accountability: Ensure all documentation are accurately completed for Quarterly Mileage claims,
    Ensuring a high level of personal knowledge
    Self enhancement
    Latest software and hardware manuals readily available
    Be able to install all products related to the company SLA system including 3rd party devices and future products.
    Spec installations with client eg. Parts or equipment needed, time needed
    Accountability: Maintain the highest quality, Keep work area neat
    Perform hardware / software maintenance on all relevant equipment / systems as per company SLA and supplier requirements on the assigned sites
    Accountability: Visit site regularly
    Peer assists
    Assist peers as and when necessary. This could involve technical advice, workload assistance, or general participation.
    Typical KPI’s
    Typical Key Performance Indicators that will be focussed on is:
    Amount of calls attended to per day
    Amount of calls resolved on first visit
    Fast and efficient resolution on calls (avg time to resolve)
    Loan account control
    Customer compliments
    Staff training and capability
    Makes and meet Commitments
    Accepts Responsibility
    Has a Passion for Excellence
    Focuses on Execution
    Hates to Lose / Loves to Win
    Operates in Accordance to Business Guidelines
    Is Honest, Fair and Trustworthy in all Activities and Relationships
    Strives to create a Safe Workplace
    Adheres to the highest Standards of Business Ethics
    Encourages others to raise Concerns
    Treats others with Respect
    Actively supports a diverse work Environment
    Build Positive Working Relationships
    Shares Knowledge and Encourages the Development of Others
    Creates clear, simple, reality-based, customer focused goals
    Energizes and Excites others
    Is passionate about the Business and the Company
    Builds Trust and Commitment through candid communication
    Boundary less
    Is open to ideas from anywhere
    Has a global perspective
    Breaks through turf issues
    Collaborative – Works for the good of the team
    Seeks out the best practices and puts them to use
    Participates openly and constructively without alienating others
    Sets aggressive goals and celebrates progress
    Constantly strives to be best in class
    Has a passion to exceed customer expectations
    Build high performing teams
    Has a bias for action
    Takes calculated risks
    Drives for standardization and simplification
    Strive to eliminate bureaucracy

  • Requirements

  • Minumun level of education: Trade Certificate
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No


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Ad summary

  • Access control and CCTV technician - must have experiene with software and hardware in Nelson Mandela Bay, Eastern Cape

  • Recruiter

    Rumarch People Solutions
  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Apply now

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