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ATM Monitoring Consultant

R 7.500,00 monthly City of Cape Town, Western Cape 28 May

Important company in the sector

  • Description


  • Spark ATM Systems is South Africa's premier independent ATM deployer installing convenience ATM’s

    into shopping centre, retail, petroleum, leisure and hospitality locations countrywide. The Company

    is owned by Cardtronics plc, the world’s leading ATM deployer operational in 10 countries and listed

    on the Nasdaq Stock Exchange (CATM) in the USA.

    The Company is experiencing significant growth and therefore seeks a client-focused and experienced

    ATM Monitoring Consultant to join our dynamic team of technical specialists. The incumbent will be

    based at the Company’s head office in Paarden Eiland, Cape Town. The primary responsibility of the

    role involves delivering superior technical solutions and excellent customer service.

    RESPONSIBILITIES:

    Monitor connectivity of ATM’s to the host and resolve all terminal status issues and errors
    Resolve issues telephonically with clients
    Outbound customer care such as loading ATMs, diagnosing and fixing problems over the
    phone

    Inbound customer care such as technical ATM matters, billing and rebate queries,
    documentation and consumables

    Troubleshoot and resolve issues when systems are down or problematic
    Management of projects including software upgrades and receipt printer graphics
    Monitor critical sites and ensure they are actioned timeously
    Log all inbound and outbound calls on the in-house SparkManage software
    Follow up and action all open events timeously
    Raise events for matters that require a site visit
    Manage relationships and liaise with third party service providers
    Ensure constant revision and refining of processes and procedures
    Report on data and deliverables on a timely basis
    Be available for the on-call cycle on weekends, public holidays or weekend shift work
    REQUIREMENTS:

    Grade 12
    Relevant technical qualification and technical know-how
    Minimum 3 years’ contact centre experience in a support environment
    Experience in an ATM, payments or EFT switching contact centre is advantageous
    Proficiency in MS Office
    A great attitude and problem solving skills
    Be bilingual (English /Afrikaans) and have an excellent telephone manner
    Flexibility to work shifts and weekends
    COMPETENCIES:

    Passion for excellence in all aspects of your career
    A polite but direct telephone manner
    A dynamic and energetic attitude
    Possess strong verbal and written communications skills
    Possess people skills and the ability to express yourself credibly to clients over the phone
    Ability to think-out-the-box and generate new ideas
    Be responsible, self-disciplined, reliable, systematic and have a high degree of personal
    integrity

    Be organized, motivated and able to manage your own time effectively
    Ability to perform under pressure
    The company is offering a competitive salary and benefits, rewarding work environment and exciting

    career growth opportunities for the right candidate. Remuneration is negotiable depending on your

    skills and experience.

    Interested parties should email a concise CV and covering letter, outlining why you feel that you are

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Certificate
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • ATM Monitoring Consultant

  • Province

    City of Cape Town, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 7.500,00 monthly

  • Apply now

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