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Bank Teller

R 14.500,00 monthly City of Johannesburg, Gauteng 14 January

Rock of Ages Marketing

  • Description


  • This role provides a unique opportunity each day to perform Teller or Personal Banker duties depending on the branch staffing needs. Our ideal candidate seeks opportunities to exceed our customer’s expectations. They must offer consistent, efficient, and accurate service when processing customer transactions. They are able to build relationships with our customers by recognizing their banking needs and referring them to experts on our team. We seek individuals with a friendly, positive attitude; who take pride in their work.
    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Must be able to relate to others beyond giving and receiving instructions, get along with co-workers without exhibiting behavioral extremes, perform work activities requiring negotiating, instructing, supervising (where applicable), persuading, or speaking with others, and respond appropriately to criticism and coaching from a supervisor.
    Process daily work
    Must be able to provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, and other related matters.
    Maintain cash drawer within prescribed limits. Purchase from and sell money to the vault as needed.
    Accurately count, receive, and disburse cash and accurately handle mutilated and bait currency.
    Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash differences. Maintain cash drawer variances within the Patriots Bank guidelines.
    Meet and greet the customer as they enter the facility. Assess the needs of the customer, explain the different types of accounts and services available, and assist in the selections most appropriate for their needs.
    Open personal or business accounts and prepare all related documentation.
    Open Debit cards, issue and redeem Certificates of Deposit, and open and add to Individual Retirement Accounts.
    Transfer funds to various accounts.
    Prepare all related documents for wire transfers; forward to wire transfer department.
    Answer questions, give explanations, and solve problems for customers face-to-face, over the phone, and through correspondence.
    Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by the appropriate application of these regulations in day-to-day operations.
    Acquire and maintain a thorough understanding of security procedures; practice established procedures. Understand the role in case of robbery and know proper post-robbery procedures.
    Maintain a neat and orderly work area and ensure that all cash, negotiables, and confidential records are secured and/or disposed of properly.
    Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to customers and maintain a friendly, positive, and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special.
    Acquire and maintain knowledge of all bank products and services.
    Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service, and meet bank recordkeeping requirements.
    Attend all required training.
    ADDITIONAL DUTIES AND RESPONSIBILITIES:
    Assists others in the bank and performs other duties as needed and/or directed.
    May be assigned other duties and responsibilities or work/ training at other locations.
    Must be available Monday-Friday 8:00am – 5:00pm, and every other Saturday 8:45am - 12:00pm.
    High school education or equivalent.
    2+ years of banking experience required.
    Basic math skills required.
    PC and typing skills required.
    Attention to detail required.
    Ability to handle multiple tasks simultaneously.
    Ability to maintain regular and punctual attendance
    Must be flexible to work scheduled hours as needed, including but not limited to rotating Saturdays, as determined by management to meet business needs.
    Must possess good judgment skills and the ability to handle confidential information.
    Ability to read, write, and speak English. Effective oral and written communication skills.
    Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
    Ability to work quickly and accurately, analyze information, and make decisions.
    Willingness to assume additional responsibilities/duties/projects as they arise.
    Ability to operate office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices.
    Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
    PHYSICAL AND SENSORY DEMANDS:
    Regularly required to sit; stand; walk; talk; see and hear. Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Occasionally required to stoop, kneel, or crouch.
    Frequently lift and/or move up to 25 pounds. Occasionally lift and/or move up to 50 pounds. Specific vision abilities include close vision.
    Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
    Application questions you have requested that Indeed ask candidates the following questions:

    How many years of customer service experience do you have?
    How many years of relevant experience do you have?
    What is the highest level of education you have completed?
    Are you willing to undergo a background check, in accordance with local law/regulations?


  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Certificate
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Bank Teller

  • Recruiter

    Rock of Ages Marketing

  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 14.500,00 monthly

  • Apply now

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