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  • Description



  • Currently we are searching for bank tellers

    purpose

    To provide customers a unique experience by timeous, accurate and efficient processing of their financial transactions through excellent customer service.

    experience and qualifications

    Minimum qualification : NQF 4 Qualification

    Minimum years of relevant experience : Relevant NQF 5 qualification as prescribed by theFinancial Services Board

    RegulatoryExam qualification

    Anappropriate recognised business Diploma or Higher Certificate at NQF level 6

    additional requirements

    In accordance with National Credit Act (NCA) candidatesapplying for this role will require a credit record check.

    responsibilities

    Achieve net profit growth for business

    Manage average Rand value of differences to minimise losses to the business

    Manage the Service Quality of the Branch through the Branch's Service Quality Balanced Scorecard

    Manage the migration of accounts from transactional to Self Service

    Compliance with procedures and processes contained in the Golden Rules.

    Manage the efficiencies for tellers through Number of differences, average number of transactions

    Manage own development to increase own competencies

    Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs

    Conduct myself in an ethical manner at all times

    Take ownership of solving our customers problems or queries as efficiently and quickly as possible

    Adhere to the TCF (Treating Customers fairly) principles in all that you do

    Manage the growth of active customer Account Base to increase client base throughl eads

    Contribute to the increase of the Customer Engagement Score of branch

    Use opportunities identified to increase market share

    Ensure activities support cost containment and reduction

    Manage actual Rand value of shortages to minimise losses to the business Volume and Value

    Cash Migration measure the total in branch migratable cash transactions

    Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels

    Always comply with procedures and processes contained in the relevant business guidelines

    Fulfilling transactions above the benchmark set and providing an exceptional customer experience

    Improve OFV Identification process and procedures within area of responsibility

    Improve compliance to process and procedures within area of responsibility

    Demonstrates behaviour in support of the organizational values

    Takes accountability for own performance, personal and career development

    Contribute to the overall effectiveness and success of the team

    Maintain an ability to adapt to ever changing business and customer needs

    Achievement of an acceptable tracked efficiency as measured by the teams eRatio

    Improve knowledge and competencies by completing role specific training

  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Bank tellers

  • Ekurhuleni, Gauteng

  • Company

    SCITECH MEDIA
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply now