Business Systems Analyst CRM in Western Cape - Hire Resolve

Hire Resolve

Hire Resolve is a Specialist Recruitment agency that focuses on select market segments. These are Engineering, Finance, IT, Construction, Mining & Manufacturing. We have successfully placed professionals within top companies in Gauteng, Western Cape, KwaZulu Natal and across Africa and for this reason we are well respected in the industries we operate in. Hire Resolve is committed to finding the right person for the right job, and we therefore pride ourselves in making sure that we match the staffing requirements.Recruiter from sector Human Resources, located in Abroad, From 1 to 10 workers

    About this job ad 22 February


  • City of Cape Town, Western Cape
  • Description

  • Job Information
    Location Recruitment Agency / Vacancy in South Africa. Cape Town
    Salary Market Related
    Job Type Permanent
    Reference 170414IMCRM02
    Job Description
    The incumbent will be required to be an expert in the principles of CRM and CRM applications, specifically
    Microsoft Dynamics as applied to manage the sales processes. This function will include engagement with and
    translation of on-going business needs into detailed business requirements, functional and process specifications. This position is based in Cape Town.
    in order to manage and to streamline CRM related business processes.
    Position Purpose
    The purpose of this position is to be the liaison between various business units and IT in support of the
    implementation and post implementation maintenance of the Microsoft Dynamics CRM product.
    Experience & Qualifications
    • Relevant BA qualification
    • Minimum 3 years relevant experience
    • Microsoft Dynamics experience essential
    • Employee Benefits experience beneficial
    • Experience on Sales processes will be beneficial
    • Knowledge of the current Momentum EB systems beneficial
    Work Output
    • Set up and facilitate workshops in order to elicit and document business requirements according to agreed
    • Liaise with specialists to gain their insight into assessing risks.
    • Create and maintain system requirements specifications.
    • Communicate different solutions with required outcomes to relevant stakeholders effectively.
    • Develop effective relationships with all stakeholders in the area of responsibility.
    • Support with the delivery of excellent client services to ensure the clients expectations are met.
    • Interact with stakeholders in a competent, efficient and professional manner.
    • Effectively manage external supplier relationships
    • Identify financial and business risks to the company and escalate accordingly.
    • Drive and support effective teamwork within the department.
    • Engage in appropriate training interventions to promote own professional development.
    • Analyse system functionality to support business requirements (new/existing)
    • Drive and obtain the sign off of test plans, test cases and test summary reports according to agreed standards.
    • Conduct system integration testing.
    • Support the role out of new technical solution and /or changes.
    • Seek opportunities to continuously improve the current system.
    • Assist with user acceptance, regression and functional testing.
    • Assistance to Operational Support area
    Competencies Required
    • Action and results orientation
    • Strong quantitative and analytical skills
    • Project management
    • Innovation
    • Leveraging Technology
    • Numeracy
    • Reading and Comprehension
    • Relationship Building
    • Working in teams
    • Effective written and verbal format communication
    • Attention to detail

  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No


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Ad summary

  • Business Systems Analyst CRM in City of Cape Town, Western Cape

  • Recruiter

    Hire Resolve
  • Type of contract

    Permanent contract

  • Apply now

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