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Call center Agent

R 10.000,00 monthly City of Johannesburg, Gauteng 10 August

Important company in the sector

  • Description


  • Description
    We are looking for a Call Center agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.
    Responsibilities
    Manage large amounts of inbound and outbound calls in a timely manner
    Follow communication “scripts” when handling different topics
    Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
    Seize opportunities to upsell products when they arise
    Build sustainable relationships and engage customers by taking the extra mile
    Keep records of all conversations in our call center database in a comprehensible way
    Frequently attend educational seminars to improve knowledge and performance level
    Meet personal/team qualitative and quantitative targets

    Job Requirements:
    Requirements
    Previous experience in a customer support role
    Track record of over-achieving quota
    Strong phone and verbal communication skills along with active listening
    Customer focus and adaptability to different personality types
    Ability to multi-task, set priorities and manage time effectively
    High school

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Call center Agent

  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 10.000,00 monthly

  • Apply now

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