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  • Description



  • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.

    The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

    Requirements:

    Strong phone and verbal communication skills along with active listening

    Familiarity with CRM systems and practices

    Customer focus and adaptability to different personality types

    Ability to multi-task, set priorities and manage time effectively

    -Requirements- Minimum level of education: Grade 9, 10 and 12 /N1

    Availability for travel: No

    Availability for change of residence: No

    Call Center Agents To Start Immediately

    Currently we are searching for a Call Center Agent for Johannesburg, South Africa.

    Responsibilities of this Post:

    Responsible for responding and solving customer problems/queries timeously and professionally, telephonically and via email.

    Responsible for ensuring all daily queries are attended to and resolutions given to all customers’ queries.

    Responsible for assisting customers on the systems.

    Responsible for escalate issues that have an impact on operations, sales and technical processes to the relevant parties.

    Responsible for assisting staff in the office with ad-hoc tasks.

    Requirements of this Post:

    Matric.

    Call center/ customer service courses.

    Two years’ experience as a Call Center Agent.

    Computer literate.

    High level of professionalism.

    High level of care and attention to detail.

    Strong problem-solving skills.

    Ability to work independently as well as in a team.

    Ability to work well under pressure and independently.

    Self-starter with high energy levels and pro-active personality

  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Call Center Representatives B

  • City of Johannesburg, Gauteng

  • Company

    Cover For Life Insurance
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    R 7.500,00 monthly

  • Apply now