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Call Centre Administrator

R 9.500,00 monthly City of Johannesburg, Gauteng 17 April

HotelJobs CC

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  • Description


  • The purpose of the job is to ensure that all customer orders are captured
    and queries dealt with timeously. The Call Centre administrator forms an
    integral part of the Supply Chain environment and liaise closely with the
    Transport Administrators, Sales team and Debtors department.
    Responsibilities/Outputs: Daily responsibilities (operational) Bags
    Administration of all new and current orders Administration of all order
    mailboxes Administration of all order capturing in accordance with order
    capturing procedure Administration of all Call Centre daily recons
    Administration of all confirmations to customers Administration of credit
    blocks and updating of relevant communication Administration of order
    issues and updating of relevant communication Daily filing of all orders
    received in accordance with call centre filing procedure Administration of all
    phone calls and compliance with Mitel procedure Hourly feedback on
    outstanding orders not captured Qualifications: Matric with 2-3 years
    relevant experience Minimum 2 years’ experience in a Call Centre
    environment Experience: Must have experience in ERP systems (preferable
    SAP) Computer literate especially MS Office and proficiency in excel
    Administrative skills required Excellent verbal, written and planning skills
    essential Must be able to work accurately in a pressurized environment
    Display ability to work with large volumes of detail oriented tasks

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Certificate
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Call Centre Administrator

  • Recruiter

    HotelJobs CC

  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 9.500,00 monthly

  • Apply now

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