Call Centre Administrator

R 9.000,00 monthly Ekurhuleni, Gauteng 20 April

Important company in the sector

  • Description


    Purpose
    Provide customer care support to members/companies and conduct general administrative duties
    KRA
    Provide customer care support to members/companies
    Conduct general administrative duties

    Tasks
    Capture new company applications on system
    Check that all policies are captured
    Fix mistakes on applications
    Send membership certificate to company for approval
    Check that all paperwork has been received and filed
    Inform Mediscor and PAMC of any benefit alterations
    Request membership cards welcome packs form Fulfillment
    Check that membership cards and welcome packs are delivered to companies
    Invoice companies monthly
    Remove and add members on the groups as requested
    Check each members policies monthly for outstanding balances.
    Phone members that were removed to establish continuation of policy
    Handle all member queries and claims
    Check members accounts to verify that all accounts are paid.
    Check members status on PAMC and Mediscor daily
    Process emails from Flora branch, members and companies daily
    Assist Flora branch consultants with queries.

    Qualifications
    Matric

    Experience
    1 year administrative experience

    Skills
    Excellent customer service skills
    Good listening skills
    Good interpersonal skills
    Excellent communication skills
    Good computer skills
    Exceptional problem solving skills
    Good organisational skills

    Attributes
    Self motivated
    Able to work under pressure as well as independently
    Sense of responsibility
    Patient
    Honest, hardworking and humble


  • Number of vacancies: 5
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Call Centre Administrator

  • Province

    Ekurhuleni, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 9.000,00 monthly

  • Apply now

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