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Call Centre Agent - East Rand National Company in Gauteng - Kirsten Recruitment Consultants

Kirsten Recruitment Consultants

Recruitment Agency - 19 years experience in placing Management, IT, procurement, Marketing & Sales, Legal and all senior staff placements Recruiter from sector Human Resources, located in Gauteng, From 1 to 10 workers

    About this job ad 13 September

    Salary

  • R 12.000,00 monthly
  • Province

  • Kempton Park, Ekurhuleni, Gauteng
  • Description


  • POSITION: NATIONAL CALL CENTRE EXECUTIVE
    KEY OBJECTIVES: Ensure that optimum relations with Clients are established and maintained. Provide service that shall exceed expectations of the Clients.
    MINIMUM REQUIREMENTS:
    EDUCATION: Minimum standard 10 / Grade 12
    QUALIFICATION: Diploma in Call Centre

    EXPERIENCE: 5 years of Customer Service Experience
    2 to 3 years Call Centre experience

    OTHER: Computer literate
    Excellent communication skills (fluent in English)

    LIST OF TASKS: Identify and respond to Customer needs
    Record all complaints on the system
    Ensure that all complaints are corrected within the specified times
    Follow up on Customer queries
    Progress reports to be presented on a weekly basis
    Scheduling of Call Centre activities to facilitate effective execution
    Manage and analyze Customer service levels
    Respond to complex requirements from Clients
    Please send your cv to Larna at *********************

  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Years of experience: 6
  • Language(s): English
  • Driver's license: C1 ,B
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Call Centre Agent - East Rand National Company in Ekurhuleni, Gauteng

  • Recruiter

    Kirsten Recruitment Consultants
  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 12.000,00 monthly

  • Apply now

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