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Call Centre Agent - Foreign language Speaking - part time in Gauteng - Kpmg

Kpmg

One of the Big 4 Auditing, tax and advisory firms. Recruiter from sector Financial / Insurance, located in Gauteng, More than 1000 workers

    About this job ad 11 October

    Province

  • Akasia, City of Tshwane, Gauteng
  • Description


  • Purpose of the Job:
    The Ethics Line is an inbound 24 hour call centre based in PTA North and the primary role of the Operator would be to return fraud and ethics related calls in Italian/Arabic/Bengali/Hindi/
    Indonesian/Khmer/Punjabi/Sinhala/Turkish/Vietnamese/Aymara/Quechua/Malay/ Malaysian/Tamil/Filipino/Javanese/Sundanese/Korean/Thai/Russian/Berber and English. The successful candidate will be required to work shifts and be appointed as an independent contractor.
    Key job duties or responsibilities:
    1. Return incoming calls within a 24 hour tim frame and ensure that the caller is assisted in a polite and professional manner
    2. Ensure that the information conveyed by the caller is accurately captured, comprehended and documented
    3. Ensure that anonymity and confidentiality is provided – where required
    4. Prepare a professional and detailed report containing information obtained above
    5. Assess urgency and sensitivity of information and classify the report accordingly
    6. Handle various administrative tasks (including translating reports into English) – where required
    Critical Technical Skills or competencies

    1. Excellent telephone etiquette
    2. Excellent report writing skills
    3. Excellent listening and interviewing/probing skills
    4. Attention to detail and accuracy
    5. Good data entry and typing skills
    6. Fluent command of any of the above languages as well as English is essential – as well as the ability to translate reports into business English
    7. Willingness to work part time shifts
    8. Basic knowledge of any of the other official South African languages will be an added advantage
    9. Computer literacy is essential
    10. Punctuality, resilience, ethics and trustworthiness are traits that are critical to this position - as well as the ability to work well in a team environment
    Qualifications and experience
    1. Matriculation is a minimum qualification. Previous call centre/customer service experience would be an added advantage.
    2. Knowledge of fraud, corruption and general corporate governance ethics principles will be an advantage

  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: No

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Ad summary

  • Call Centre Agent - Foreign language Speaking - part time in City of Tshwane, Gauteng

  • Recruiter

    Kpmg
  • Work type

    Part Time

  • Type of contract

    Temporary contract

  • Apply now

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