Offer description

Call Center Representative duties and responsibilities

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Call clients and customers to inform them about the company’s new products, services and policies

Guide callers through troubleshooting, navigating the company site or using the products or services

Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Collaborate with other call center professionals to improve customer service

Help to train new employees and inform them about the company’s customer management policies

Note this is a work from home position (Applicants will be using their own reliable laptops)

Requirements

• Minimum education level: Certificate
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About Affiliation General Corperate

Affiliation General Corperate (Pty) Ltd is a Gauteng, Pretoria based professional maintenance company. Each handyman is competent, dependable, meticulous and extensively trained. All carry a full range of premium quality tools to ensure that they can resolve each job promptly and effectively.
We do have a tremendous track record of maintenance on Body Corporate (Town Houses), Office Blocks and Guesthouses.