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  • Description

  • Requirements: Must have matric

    Must have call centre experience

    • Answering phones from customers professionally and responding to customer inquiries and complaints

    • Researching required information using available resources

    • Handling and resolving customer complaints regarding product sales to customer service problems

    • Providing customers with the organization’s service and product information

    • Processing forms, orders, and applications requested by the customers

    • Identifying, escalating priority issues and reporting to the high-level management

    • Routing inbound calls to the appropriate resources

    • Following up complicated customer calls where required

    • Completing call notes and call reports as necessary and updating them in the CRM

    • Obtaining and evaluating all relevant data to handle complaints and inquiries

    • Recording details of comments, inquiries, complaints, and actions taken

    • Managing administration communicating and coordinating with internal departments

    • Other duties as assigned

  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Call Centre Agents

  • City of Johannesburg, Gauteng

  • Company

    Cover For Life Insurance
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply now