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Call Centre Manager

R 15.000,00 monthly Frances Baard, Northern Cape 10 June

Cloudnet Recources

  • Description


  • Matric and degree/ diploma within IT and Call Centre Management within an IT industry.
    Functional Responsibilities:
    Ensuring online machines are cross referenced and up to date
    Ensuring support is activated when needed
    Attending meetings
    Management reports on daily / weekly / monthly basis
    Enforcing contractual obligations
    Management
    Customer based & departmental recourses &, both on-site and remotely
    Track resources on a national basis
    Manage escalation
    Manage the data integrity of the call system
    Report to customers and management on outputs and trend analysis.
    Functional:
    Thorough Knowledge of MS Office Package
    Knowledge of call centre procedures
    Excellent Communication skills
    Excellent customer relations skills
    Management Skills
    Minimum Qualification Indicator:
    Matric / relevant degree
    Diploma with in IT
    Call Centre Management
    3 - 5 years call centre
    3 -5 years in a management role


  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Diploma /Bachelor's/ N6
  • Years of experience: 3
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Ad summary

  • Call Centre Manager

  • Recruiter

    Cloudnet Recources

  • Province

    Frances Baard, Northern Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 15.000,00 monthly

  • Apply now

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