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Call Centre Manager

R 15.000,00 monthly Frances Baard, Northern Cape 10 June

Cloudnet Recources

  • Description

  • Matric and degree/ diploma within IT and Call Centre Management within an IT industry.
    Functional Responsibilities:
    Ensuring online machines are cross referenced and up to date
    Ensuring support is activated when needed
    Attending meetings
    Management reports on daily / weekly / monthly basis
    Enforcing contractual obligations
    Customer based & departmental recourses &, both on-site and remotely
    Track resources on a national basis
    Manage escalation
    Manage the data integrity of the call system
    Report to customers and management on outputs and trend analysis.
    Thorough Knowledge of MS Office Package
    Knowledge of call centre procedures
    Excellent Communication skills
    Excellent customer relations skills
    Management Skills
    Minimum Qualification Indicator:
    Matric / relevant degree
    Diploma with in IT
    Call Centre Management
    3 - 5 years call centre
    3 -5 years in a management role

  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Diploma /Bachelor's/ N6
  • Years of experience: 3
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Ad summary

  • Call Centre Manager

  • Recruiter

    Cloudnet Recources

  • Province

    Frances Baard, Northern Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 15.000,00 monthly

  • Apply now

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