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Call Centre Operations Manager

R 18.500,00 monthly City of Cape Town, Western Cape 13 October

HotelJobs CC

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  • Description

  • Requirements and Qualifications:

    High school diploma or equivalent; Higher degree in a relevant discipline
    Certified Call Centre Manager (e.g. CCCM) advantageous but not required, or equivalent qualification is a plus
    Proven experience as call centre manager or similar position
    Experience in customer service is required
    Knowledge of performance evaluation and customer service metrics
    Solid understanding of reporting and budgeting procedures
    Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
    Proficient in MS Office and call centre equipment/software programs
    Outstanding communication and interpersonal skills
    Excellent organizational and leadership skills with a problem-solving ability
    Customer Focus
    Customer Service experience preferred
    Process Improvement
    Problem Solving
    People Skills
    People management
    Managing Processes
    Emphasizing Excellence
    Motivated self-starter
    5+ years of managerial experience in Call Centre environment

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Call Centre Operations Manager

  • Recruiter

    HotelJobs CC

  • Province

    City of Cape Town, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 18.500,00 monthly

  • Apply now

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