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  • Description



  • Call Centre Quality Assurance Consultant

    Gauteng, Gauteng

    Full-time, Permanent

    Apply Now

    AllLife is looking for a Quality Assurance Consultant who is responsible for assessing the quality performance of our call centre agents. The primary objective of the Quality Assurance Consultant is to enhance customer experience and ensure agents compliance by assessing call center calls according to set outcomes. This role is responsible for providing reports based on findings whilst adhering to high levels of quality standards and meeting monthly QA targets.

    Requirements:

    EXPERIENCE & SKILLS REQUIRED

    1 - 2 years customer service or call centre experience

    Excellent verbal, written and interpersonal communication skills

    Outstanding customer service skills and dedication to providing exceptional customer care

    Focus on quality and customer service

    Exceptional listening and analytical skills

    Solid time management skills

    Ability to multitask and successfully operate in a fast paced, team environment

    Must adapt well to change and successfully set and adjust priorities as needed

    Must be proficient with Microsoft Office (Intermediate Word, Basic Excel)

    Bilingual is a must

    Must have Matric, Clear Credit and Criminal Record

    Job Types: Full-time, Permanent

  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Call Centre Quality Assurance Consultant Gauteng Gauteng

  • Ekurhuleni, Gauteng

  • Company

    Generalworkpositions(Pty)
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply now