Offer description

Due to expanding business, our call centre company is seeking numerous dedicated and passionate Customer Care Agents to join our team. The role offers you the opportunity to develop skills and knowledge that will enable you to deliver excellent service and an outstanding customer experience.

To be suitable for this role as a Call Centre Agent you will fill the following requirements - Confident communication skills – both written and verbal.

-Outstanding phone and email etiquette.

-Able to handle pressure and remain calm and professional.

-Able to thrive in a fast-paced, high-volume work environment.

-Team-player mentality.

-Reliability

* Beginners training will be offered. Experience not needed.

ACCOUNTABITIES:

Interact with customers on the phone and by email in a professional

Meet all customer needs and exceed expectations

Provide accurate information to resolve all queries and complaints

Proactively seek solutions to problems, notifying Management when concerns arise.

Conduct basic administrative tasks such as photocopying and filing.

Log all contacts in our customer database system accurately.

Generate monthly, quarterly, annual reports for management.

Requirements

• Minimum education level: Grade 11 /N3
• Availability to travel: No
• Availability of change of residence: No
• People with disabilities: Yes

June 23

About Quintons Recruitment

Quintons Skills Development and Recruitment is the best recruitment solutions partner providing expert recruitment services. Established in 2014, Quintons Skills Development and Recruitment offers call centre training courses which include comprehensive inbound and outbound training. We have placed professionals in some of the most prestigious roles with leading companies across all industry disciplines successfully. This places Quintons Skills Development and Recruitment as a choice service pro...

Quintons Skills Development and Recruitment is the best recruitment solutions partner providing expert recruitment services. Established in 2014, Quintons Skills Development and Recruitment offers call centre training courses which include comprehensive inbound and outbound training. We have placed professionals in some of the most prestigious roles with leading companies across all industry disciplines successfully. This places Quintons Skills Development and Recruitment as a choice service provider of a range of call centre related services for both clients and job seekers. With branches in Johannesburg and Pretoria, we confidently provide the best call centre training and after recruiting and training agents we set up interviews especially in the areas of call centre, promotions, customer service and telesales