Offer description

JOB PURPOSE:

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

TASKS:

Answer calls and respond to emails

Handle customer inquiries both over the phone and by email

Research required information using available resources

Manage and resolve customer complaints

Provide customers with product and service information

Enter new customer information into system

Update existing customer information

Process orders, forms and applications

Identify and escalate priority issues

Route calls to appropriate resource

Follow up customer calls where necessary

Document all call information according to standard operating procedures

Complete call logs

Produce call reports

PERSONAL ATTRIBUTES:

Adaptability

Team work

Stress tolerance

Resilience

Persuasiveness

Problem solving

Adaptability

Tenacious

Requirements

• Minimum education level: Grade 11 /N3
• Availability to travel: No
• Availability of change of residence: No
• People with disabilities: Yes

More than 30 days ago

About Derrick and Shepherd Recruitment

Derrick and Shepherd Recruitment Established in 2021, offers call centre training courses which include comprehensive inbound and outbound training, and upon successful completion of training we setup job interviews especially in the area of call centre and customer service. We deliver Inbound and Outbound Call Center services such as Financial Service Providers Services, Telesales and Client Care Call Center.