Call Centre Team Leader

R 5.000,00 monthly eThekwini, KwaZulu-Natal 8 July

HotelJobs CC

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  • Description


    Responsibilities

    Be engaged and transparent with the team

    Manage, develop an dmotivate the team so they deliver and meet targets

    Be able to take direction and communicate effectivbely to all channels, conducting Team and Floor meetings that drive Business Performance

    Able to provide Feedback, have 1 to 1's and development plans

    Ability to form, and maintain goo dowrking relationships on every level

    Creative thinker, abl;e to suppoort a professional but fun results for a focused environment

    Monitoring Quality and standards in line with the regulartory standards, company procedures and service level agreements

    Requirements

    Manage and oversee a team of 12- 15 Agents, Coach , Develop and Exceed all KPI's.

    Delivery and Exceed according to Campaign Requiremenmts.

    Excel Good Verbal and Written Communication Skills

    FAIS Accreditation and RE5

    Insurance Outbound and Sales expeirence

    working hours: 8am to 6pm

    Job Type: Full-time

    Salary: R5,000.00 to R12,000.00 /month

    Experience:

    call center: 1 year (Preferred)
    Cold calling: 1 year (Preferred)

  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Certificate
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

To see the complete contact information, please click apply now

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Ad summary

  • Call Centre Team Leader

  • Recruiter

    HotelJobs CC

  • Province

    eThekwini, KwaZulu-Natal

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 5.000,00 monthly

  • Apply now

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