Claims Team leader non motor EHC482 - Claims team leader in Eastern Cape - Kontak Recruitment

Kontak Recruitment

Kontak Recruitment specialises in recruitment in temporary, contract and permanent staff on all levels. Kontak Recruitment enjoys the personalised approached to suit client and candidate need as we value our relationships and therefore strive to provide excellent service to both parties at all times. Recruiter from sector Human Resources

    About this job ad 8 November


  • R 40.000,00 monthly
  • Province

  • Port St Johns, OR Tambo, Eastern Cape
  • Description

  • Claims Team leader (Non Motor) (EHC482)
    Port Elizabeth
    R22 000 – R40 000 per month depending on experience
    Grade 12
    COP or higher insurance qualification/studying towards same
    3 years’ relevant claims experience
    People management experience an advantage
    Effectively manage the designated claims area and ensure containment of claims spend and provide excellent service in setting a culture of best practice within mandated responsibility
    Plan for, implement and manage claims strategic plan within designated area
    Continuously improve claims service, assist in management of claims spend and contain the increase in average cost of claims
    Manage and track claims service, quality control and delivery effectively
    Reduce/maintain turnaround time of claims
    Analyse query and complaint trends and suggest solutions
    Ensure compliance of claims/operations systems or procedures
    Acct as claims technical advisor by educating the broker, client and staff about claims processes and procedures
    Control claims effectively by monitoring accuracy of data
    Manage and control outstanding recoveries
    Identify, control, manage and minimise operational risks and claims leakage
    Monitor and control aggregates
    Reduce/maintain own damage claims service effectively
    Assist in relevant adhoc tasks
    Prepare periodic reports and presentations on project progress, issues and progress against timeline reports/ updated
    Manage effective customer service and relations to drive service excellence
    Maintain service, quality and desired outputs within a specific function process through ensuring compliance to tactical policies, procedures and standards
    Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved
    Develop work routines in line with operational plans/schedules in order to manage achievement of service delivery goals
    Measure and monitor service delivery compliance of team
    Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery
    Maintain effective people practices in line with organisational guidelines, policies, culture and values
    Manage effective costs control in the core processes and ensure adherence to financial and corporate policies and procedures
    Comply with governance controls to reduce risks
    Initiate change and continuous improvement in work processes, procedures and schedules
    Closing Date: All CVs must be received before or on the 9th of November 2017
    Please email cv to ************************ and quote EHC482 in the subject line
    Or apply online at **********************
    #claims #team #leader #pe #jobs

  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Ocupational Certificate /N5
  • Years of experience: 4
  • Language(s): English
  • Driver's license: EB ,B
  • Availability for travel: No
  • Availability for change of residence: No


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Ad summary

  • Claims Team leader non motor EHC482 - Claims team leader in OR Tambo, Eastern Cape

  • Recruiter

    Kontak Recruitment
  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 40.000,00 monthly

  • Apply now

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