Client Liaison OfficerMedical Scheme Pietermaritzburg (KZN)

KwaZulu-Natal 1 July

Growthlink Consulting

  • Description


    Client Liaison Officer – Medical Scheme – Pietermaritzburg (KZN)

    JOB SUMMARY
     The Client Liaison Officer role will provide onsite client services and resolve member and potential member queries.

    KEY PERFORMANCE AREAS

    Administration and Support
     Visit, interact and assist members in Departments and other public service offices as and when required;
     Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members;
     Receive Scheme correspondence from members and submit to the Administrative team on a daily basis;
     Follow up with members on outstanding information or documents required by the Scheme to finalise business processes;
     Assist the marketing service provider at marketing events by attending to member queries;
     Attempt to resolve all queries at first contact;
     Log all resolved and unresolved queries on a daily basis for reporting purposes;
     Compile a daily activity report;
     Escalate all unresolved queries to the admin team through the team leader on a daily basis;
     Represent the organisation well at all times in line with the mission, vision and values;
     Maintain positive Scheme member and stakeholder relationships;
     Facilitate effective communication between members and the Scheme;
     Compile weekly, monthly and quarterly activity reports for submission to the Team Leader;
     Provide ad hoc information when requested;
     Have extensive Scheme and operational knowledge to assist in resolving member queries;
     Must have the ability to use a computer and required systems to resolve member queries; and
     Market the Scheme to potential members and assist in enrolling them on the Scheme.

    Correspondence and Documentation Processes
     Communicate with Departments and other public service offices members and keep records

    Project Management
     Manage CLO related projects

    Technical expertise and application
     Ability to persuade and build relationships

    Risk Management
     Manage CLO related risks

    Staff Management Responsibility
     Management of Member Affairs with the Scheme

    Requirements
     Matric (Grade 12) and / or Post- matric qualification
     At least 1 - 2 years customer background in call centre or service environment / customer relations
     Computer literacy (MS office)
     Must be in possession of a valid driver’s license / Own vehicle (advantageous)
     Must be willing to travel at short notice
     FAIS Accreditation or background will be added as advantage
     Knowledge of the South African medical scheme industry/ healthcare background (Advantageous)
     Excellent Interpersonal skills / Persuasiveness / Self-motivated and pro-active / Networking skills / Creative and innovative / Team Player / Good written and verbal communication skills
     Perform under pressure and driven to meet deadlines

    ******************

  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Diploma /Bachelor's/ N6
  • Years of experience: 2
  • Language(s): English
  • Driver's license: EC ,EB
  • Availability for travel: Yes
  • Availability for change of residence: No

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Ad summary

  • Client Liaison Officer

  • Recruiter

    Growthlink Consulting

  • Province

    KwaZulu-Natal

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    Negotiable

  • Apply now

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