Client Service Agent

R 13.500,00 monthly Cape Winelands, Western Cape 19 July

Kenpolar Staffing

  • Description

    Client Service Agent
    Meet daily service level requirements in dealing with inbound and outbound calls.
    Meet daily turnaround times by ensuring customer requests are resolved.
    Record keeping of enquiries and changes made from inbound and outbound calls on a daily basis.
    Ensure all inbound calls are answered within agreed turnaround time.
    Check that customer requests are resolved by ensuring that external parties complete the enquiry or change/s within the agreed turnaround time.
    Meet daily service delivery to customers as per set quality assurance guidelines.
    Maintain customers’ relationships by following quality assurance guidelines.
    Participate in coaching and development plans received from Supervisor.
    Ensure correct product information is communicated to the customers when dealing with inbound and outbound calls.
    Ensure that all written communication to customer meets the quality standard as agreed.
    Adherence to standard operating procedures.

    Requirement Note:
    Valid Matric
    Credit and Criminal Clear
    1 Year minimum call centre experience
    1 Year minimum short term insurance experience
    Ability to work under pressure
    PC Literacy
    Salary R13 050
    Communication skills - verbal and written
    Must have Analytical skills
    Keyboard skills/typing skills
  • Number of vacancies: 4
  • Requirements

  • Minumun level of education: Certificate
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Client Service Agent

  • Recruiter

    Kenpolar Staffing

  • Province

    Cape Winelands, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 13.500,00 monthly

  • Apply now

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