Client Services Administrator - Long term insurance in Eastern Cape - AtripleA Recruitment & Temps

AtripleA Recruitment & Temps
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AtripleA Recruitment and Temps was established in 1999. Its success in the Recruitment Industry has allowed us to deliver an efficient and trustworthy service to both employer and employee. You need anybody-we'll get them! www.aaaa.co.za www.slmedia.co.za www.atriplea.co.za 082 921 2439Recruiter from sector Human Resources, located in Gauteng, From 1 to 10 workers

    About this job ad 15 January


  • R 16.000,00 monthly
  • Province

  • East London, Buffalo City, Eastern Cape
  • Description

  • Client Services Administrator_Long term insurance
    Location: East London
    Salary: R16 000 p.m
    Our client in the long term insurance industry is looking for a competent Client Services Administrator to provide professional first line support to clients and sales support.
    1. Render client services
    • Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
    • Update client personal details and AIMS notes
    • Provide correct and accurate advice to clients on products and services
    • Inform clients and update changes to their policy
    • Liaise with relevant departments to gather information to resolve clients’ queries
    • Maintain required business retention rate
    • Handle all complaints and enquiries
    • Escalate complaints to Office Manager and Complaints Handling Officer
    • Follow complaints procedure
    • Handle all incoming calls and walk-in clients
    2. Administrate Claims
    • Verify claims documents as per standard procedure
    • Assist clients with the completion of claim forms
    • Submit all claims received to Head office
    • Submit any outstanding documentation as per Head Office request
    • Keep claims register up to date
    3. Advise clients on cancelations
    • Advise the client of the process and disadvantages of cancelation
    • Retain the policy by proposing different options (loan, partial surrender paid up)
    • Inform relevant Sales Manager of the intended cancelation for retention
    • As per clients request follow the standard cancelation procedure
    4. Administrate demutualization process
    • Capture client information
    • Inform clients of status of their shares
    • Update clients information on Aims systems
    • Register and forward to Head office
    5. Office Administration
    • Manage mail and fax
    • Prepare statistical reports
    • Assist with data capturing when required
    • Encourage clients to complete the survey
    6. Fit and Proper Requirements
    • Adhere and comply to FSB board notice in terms of FAIS
    7. Documentation and filing procedures
    • Keep record systems up to date
    • File and keep documentation for a period as required by the legislation
    • Matric
    • Recognised Qualification as per the FSB
    • RE 5
    • Registration as an Employee Representative (FSB)
    • 2 Years’ Experience in the Insurance Industry;
    • 1 Year Client Services
    • 1 Years’ experience in: Category A, B, C and retail benefits
    Send your CV and latest pay slip to *****************
    AtripleA Recruitment and Temps

  • Requirements

  • Minumun level of education: Diploma /Bachelor's/ N6
  • Years of experience: 3
  • Language(s): English
  • Driver's license: EB ,B
  • Availability for travel: Yes
  • Availability for change of residence: Yes



To see the complete contact information, please click apply now


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Ad summary

  • Client Services Administrator - Long term insurance in Buffalo City, Eastern Cape

  • Recruiter

    AtripleA Recruitment & Temps
  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 16.000,00 monthly

  • Apply now

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