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  • Description

  • The Ideal Candidate

    • Must have minimum 1-year experience working in a customer centric environment

    • Must be proficient in working on MS Office packages

    • Must have exceptional communication skills and be well presented

    • Must have the ability to think on your feet

    Duties Include (but not limited to):

    • Proactive and effective daily management of the service desk

    • Proactive monitoring of all support ticket queries and requests logged

    • Ensuring that support assistance is logged through the ticketing system to ensure that all support can be quantified and analysed accurately

    • Ensure that all tickets received are responded to in the prescribed time frame and all necessary investigations are conducted to analyse the classification and nature of each support ticket

  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • client solution specialist

  • City of Johannesburg, Gauteng

  • Company

    Cable Mack
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply now