Client Support Specialist

R 18.000,00 monthly City of Johannesburg, Gauteng 3 July

Hubert Weston & Associates

  • Description

    Working as a part of a small, but global company
    Flexible shifts for traffic
    Table tennis
    Free lunch
    Free snacks
    20 days standard leave

    Minimum Requirements:
    Grade 12, post-matric qualification advantageous.
    Minimum 2+ years’ experience in a Technical Support position or similar within an IT operations environment
    Previous experience working in the Banking or Financial Technology industry.
    Valid driver’s licence and own transport essential.
    Excellent written and verbal communication skills in English.
    Willing to work flexible schedule and occasional overtime when needed.

    Working Hours:
    Technical Support will be required to work on a rotating shift basis.

    Duties and Responsibilities:
    Maintain customer service levels
    Provide prompt, courteous service to all external and internal customers
    Assisting merchants with general queries, answer customer inquiries/communications as required.
    Assist any individual contacting the service desk.
    Resolve and remedy customer complaints
    Resolve queries via telephone, and email correspondence.
    Must be able to troubleshoot errors/issues reported before escalating further.
    Follow and execute support protocol for escalation.
    Assist merchants and developers with implementation queries.
    Attracts potential customers by answering product and service questions
    Assist internal staff with support related queries.
    Provide Second Line Support to partners.
    Contributes ideas and suggestions to improve on service delivery.
    Responsible for actively ensuring the retention customer base.
    Collaborates with other departments to resolve problems, facilitate solutions and enhance customer service delivery.
    Attends regular customer service departmental meetings.
    Adheres to all company policies, procedures and guidelines.
    Use all available resources to resolve or escalate customer incidents per established guidelines, processes, and service level agreements.
    Identify recurring incidents and trends, and escalate appropriately.
    Monitor for problems, taking immediate action where possible and escalating when required.
    Perform, organize, and streamline operational tasks to reduce the potential for errors.
    Ensure knowledge base is kept up to date.
    Contribute toward/lead continuous improvement efforts/initiatives.
    Performs other related duties as assigned by management.
    Continuously learning and improving on product and job knowledge in order to deliver service excellence.
    Keeping abreast with changes and updates to company’s product and services

  • Number of vacancies: 2
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Client Support Specialist

  • Recruiter

    Hubert Weston & Associates

  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 18.000,00 monthly

  • Apply now

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