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Collections Operations Manager

R 20.000,00 monthly Frances Baard, Northern Cape 9 December

Cloudnet Recources

  • Description

  • We are in searched a DYNAMIC, PERFORMENCE DRIVEN collection manager based in call centre in finance department.
    Oversees up to 4 Department managers.
    Managed can be delinquent accounts
    Utilizes existing & emerging call center technology to meet business & customer/associate satisfaction goals
    Manages inbound & outbound calling strategies to maximize efficiency & effectiveness
    Responsible for meeting all productivity targets while mitigating delinquencies/losses
    Demonstrates leadership within divisions & responsible for front line manager development
    Implements strategic plans, objectives, & budgets through effective recruiting, training, motivation & evaluation
    Establishes & maintains management & performance controls to highlight problems, maximize collections, contain costs, & develop process improvements
    REQUIRED SKILLS 3-5 years experience managing in an Inbound/Outbound call center and/or Collection Experience (only candidates with proven collection experience shall be contacted)
    Grade 12
    ITC clear/ no bad debit
    Demonstrated proficiency with auto-dialer and/or collections account management systems
    Detail to organization and time management
    Proven ability to coach, train, evaluate and counsel staff in an environment of change
    Excellent written and verbal communication skills along with excellent negotiation skills
    Flexibility and ability to manage multiple, competing priorities to completion, on time and within budget constraints
    Experience assisting Team Managers and/or Collectors in handling escalated calls to resolution
    Solid Computer Skills, including Word, Access, Outlook and Excel
    Ability to create, maintain and enhance excel reports and pivot tables in order to monitor staff daily performance and investor reporting

  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Diploma /Bachelor's/ N6
  • Years of experience: 3
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Collections Operations Manager

  • Recruiter

    Cloudnet Recources

  • Province

    Frances Baard, Northern Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 20.000,00 monthly

  • Apply now

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