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Contact Centre Administrator

R 8.000,00 monthly ·  City of Johannesburg, Gauteng ·  More than 30 days

Cover For Life Insurance

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  • Description

  • Candidate Responsibilities will include:

    Receive calls from clients and log calls / jobs on the Client Contact Centre portal; calls / jobs may be received by telephone, email or in person

    Allocate works orders to directly employed maintenance team and / or supply chain through raising and closing of reactive and scheduled job requests on the property management system as well as the processing of the subsequent associated invoices

    Coordinates predicted annual activities (gas line inspections etc.)

    Track job progress against pre-determined KPI's including maximum allowable response and rectification times and implement escalation procedures

    Report back to clients and contract staff on job progress and completion

    Upload and amend property information as recorded in the property system database

    Maintain and update as appropriate all paperwork subject to contract audit

    General administration duties as and when required

    Any other duties required to ensure an effective and efficient Client Contact Centre service is delivered in accordance with the companies ISO management systems and Quality Control procedures.

  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Contact Centre Administrator

  • City of Johannesburg, Gauteng

  • Company

    Cover For Life Insurance
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    R 8.000,00 monthly

  • Apply now