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Contact Centre Learnership

City of Johannesburg, Gauteng 30 June

IM TRAINING

  • Description


  • Job Description

    Purpose Statement

    To provide effective service to branches by responding to and answering operational queries.

    Experience

    Minimum:
    • 6 – 12 months contact centre

    Qualifications (Minimum)
    • Grade 12 National Certificate / Vocational

    Qualifications (Ideal or Preferred)
    • n/a

    Knowledge

    Minimum:
    • Call centre processes and procedures
    • Customer care and service protocols
    • Basic IT knowledge

    Ideal:
    • Capitec Bank systems

    Skills
    • Communications Skills
    • Problem solving skills
    • Telephonic / Call skills
    • Attention to Detail

    Competencies
    • Achieving Personal Work Goals and Objectives
    • Delivering Results and Meeting Customer Expectations
    • Working with People

    Additional Information
    • Ability and willingness to work in an open plan environment
    • Able to work a 45 hour week inclusive of weekends and public holidays on a shift basis including night shift
    • Willing to work additional hours on occasion upon request
    • Clear criminal and credit record

  • Number of vacancies: 87
  • Requirements

  • Minumun level of education: Grade 11 /N3
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Contact Centre Learnership

  • Recruiter

    IM TRAINING

  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    Negotiable

  • Apply now

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