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Customer Assistant consultant crew

City of Johannesburg, Gauteng 6 August


  • Description

  • We are looking for vibrant, dynamic, customer orientated and well-spoken staff member to fill this vacancy.

    We require a Customer Assistant Consultant to join our team. The candidate will be responsible for the arranging of emergency roadside assistance, answer incoming call efficiently from clients and assisting clients in submitting insurance claims. Candidates from both an insurance, and accident management backgrounds will be considered as long as the relevant experience has been gained.

    This position will require the successful candidate to work shifts. This will include the possibility of 24 hour shifts (Shifts will be discussed with the successful candidate

    Main Purpose of the job

    To provide a professional and efficient customer service to our clients that will lead to client satisfaction.
    Proactively manage the client’s expectation and timelines.
    Provide a professional roadside assistance experience to our clients.
    Assist clients in submission of insurance claims.
    Efficiently handle customer queries timeouts and professionally.
    Promote the fair treatment of customers in decisions and actions taken.

    Skills or Knowledge

    Verbal and written communication skills
    Phone skills
    Listening Skills
    Customer Service Orientation.
    Attention To Detail
    Time Management
    Team Player


  • Number of vacancies: 39
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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