Customer Care Agent

R 15.000,00 monthly City of Johannesburg, Gauteng 15 July

HotelJobs CC

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  • Description

    Competencies:

    Computer literate

    Grade 12, or equivalent thereof if attended a college etc

    Own car

    Technical understanding. Ability to use tools/power tools etc

    Positive attitude and willingness to help whenever necessary.

    Team player

    Must be able to adapt well to change as the company and function grows

    Well-developed active listening skills

    Strong levels of assertiveness in handling situations effectively with customers and employees

    High levels of energy

    Excellent written and verbal communication skills

    Able to investigate and provide solutions - Strong problem-solving ability

    Ability to handle difficult customers and their objections

    Working closely with warehouse staff and assisting each other as best as possible where

    necessary to ensure Customers' complaints/queries are resolved

    Work weekends where necessary during busy periods, also assisting with setting up of shows

    and exhibitions. Working longer hours than usual

    Always conducting themselves in a professional manner whilst keeping the integrity of the

    business in the highest regard, but always ensuring the Customer is looked after

    Entering all information regarding the complaint/query into our CRM system to keep track of

    progress and for reference purposes

    Create quotes and invoices for repairs and deliveries, communicating these with Customers

    When necessary, repairs must be completed on certain items

    Driving, delivering and collecting items when necessary

    Dealing with suppliers and maintaining positive relationships with them

    Fast learner with an intuitive mindset and resourceful

    Ability to make decisions in difficult circumstances

    Strong organizational and planning skills


    To Apply
    Whatsapp Nicky on: 084 481 8867

  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

To see the complete contact information, please click apply now

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Ad summary

  • Customer Care Agent

  • Recruiter

    HotelJobs CC

  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 15.000,00 monthly

  • Apply now

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