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Customer Experience Manager

R 80.000,00 monthly City of Johannesburg, Gauteng 15 October

HotelJobs CC

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  • Description


  • Job Experience

    Proven experience in maturing an organization technically, and a mindset of quality, agility and continuous improvement.
    Experience interpreting customer trends using the following metrics:
    Net Promoter Score (NPS)
    Customer Satisfaction (CSAT)
    Customer Effort Score (CES)
    Customer Churn Rate
    Customer Retention
    Proven track record in bringing and realizing business value through digital platforms, technologies and concepts.
    Experience in the Agile development practices.
    Marketing, customer service and analysis of customer data.
    Expertise in analyzing research and developing customer service/experience strategies in collaboration with clients and colleagues.
    Demonstrable experience in developing client focused differentiated and achievable solutions.
    Proven experience and understanding of business processes.
    Expertise in relationship building and relationship management; prior experience in a heavily client-focused role is strongly preferred.
    Management of a diverse group of staff.

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Customer Experience Manager

  • Recruiter

    HotelJobs CC

  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 80.000,00 monthly

  • Apply now

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