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Customer Information Agent

R 9.500,00 monthly Frances Baard, Northern Cape 19 April

HotelJobs CC

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  • Description

  • Technical Skills and Experience The following skills and experience or the
    equivalent of such, will be required: The successful candidate must have
    national senior certificate (grade 12) or equivalent prior learning based on
    the job requirements within the position. Basic proficiency of ms office
    packages. A minimum of 1-3 years’ airport operations related experience is
    recommended. Competencies The ideal candidate must be an individual who
    is an achiever with good verbal communication skills. The candidate must
    also be diplomatic and be able to manage conflict, plans work and
    demonstrate good problem solving skills. Key Performance Outputs The
    successful candidate, reporting to the Client Manager Operations, will be
    responsible for the following: Proactively identify, resolve and escalate
    customer’s needs as and when required. Announce flight information Provide
    support to relevant stakeholder to ensure achievement of objectives.
    Participate in customer care projects and initiatives as and when required.
    Build, support and maintain healthy diverse internal and external
    relationships to ensure the achievement of organizational goals. Capture
    information for trending purposes. Identify and escalate any system related
    errors. Escalate repeated Operational non-compliance

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Certificate
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Customer Information Agent

  • Recruiter

    HotelJobs CC

  • Province

    Frances Baard, Northern Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 9.500,00 monthly

  • Apply now

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