Customer Queries Clerk

R 13.000,00 monthly City of Cape Town, Western Cape 20 June

Recruiting. 4 U

  • Description


    Our client has a new vacancy for a Customer Queries Clerk in Cape Town
    The successful applicant will have the following:
    Matric
    A confident, strong and articulate communicator
    Good computer Skills, especially MS Word, Outlook and Excel
    Accountable, high level customer service skills
    Flexibility, adaptability and reliability
    Ability to self motivate, work on your own using own initiative to resolve issues or revert to the relevant manager as necessary
    Prioritize tasks and competing priorities
    Duties will include:
    Promptly receive inbound fault calls and queries from Customers and make necessary outbound calls in a professional manner
    Accurately and efficiently complete all relevant administrative duties
    Ensure a swift and efficient service whilst adhering to company service level agreement and policies.
    Ensure the accurate input of data and the completion of fields throughout each call / e-mail or any other request
    Take responsibility/ ownership of calls, works instructions and emails
    Liaise closely with Technicians and outside contractors
    Communicate fluently and confidently with both Customer and colleagues thereby creating an atmosphere of co-operation
    Scan, collate and file all relevant supporting documentation. now to be considered for this exciting opportunity! Send you CV through to zero eight six six zero five nine one three eight
    Salary:
    R13000 with benefits and incentives

  • Number of vacancies: 2
  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Customer Queries Clerk

  • Recruiter

    Recruiting. 4 U

  • Province

    City of Cape Town, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 13.000,00 monthly

  • Apply now

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