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Customer Service Agent

R 8.000,00 monthly eThekwini, KwaZulu-Natal 18 June

Important company in the sector

  • Description

  • Market related -

    Our client in the Call Centre BPO space is seeking to employ vibrant, articulate French Speaking Customer Service Agents.

    As a Customer Service Agent, you are responsible for handling incoming traffic (by telephone, mail, chat, and/or web(care)). The incoming contacts usually involve the handling of notices, answering questions and complaints, provide information about services, and give information about products and invoices. You provide service to our customers (business-2-business and/or business-2-consumer) and try to exceed their expectations during each call. The CSR is always portraying the company in a positive light and effectively managing sensitive issues.

    Please note that this role requires one to be fully articulated in speaking, reading, and writing in the French language.

    Key Responsibilities:

    Handling incoming contacts
    Achieve the first-time contact resolution targets
    Achieve the productivity and attendance targets
    To achieve the qualitative and quantitative personal goals to contribute to the team and department targets

    Minimum Grade 12 or equivalent
    Valid South African ID / Work Visa / Passport
    Advanced English Language skill (Speak, Read, Write)
    Advanced France Language Skills (Speak, Read, Write)
    Working experience with computer (MS Office) and internet (Internet Explorer/ Firefox)
    Experience with customer contacts (preferably by telephone and email)
    Sense of responsibility
    Pay close attention to detail
    Fast learner, with the ability to work on different computer systems at the same time
    Independent and customer-friendly;
    Excellent telephone and email etiquette

    Market related salary on offer.

    Please note that should you not receive a response within 7 business days of applying, you may consider your application as being unsuccessful.

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Certificate
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Customer Service Agent

  • Province

    eThekwini, KwaZulu-Natal

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 8.000,00 monthly

  • Apply now

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