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Customer Service Host

R 11.000,00 monthly eThekwini, KwaZulu-Natal 2 June

Important company in the sector

  • Description


  • An established International Contact Centre online gaming company is looking for English Speaking Customer Service Agents to join their international team. This exciting opportunity is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving world-wide markets.

    Key Performance Areas:

    Identify the needs of the end user
    Answer chats, calls and respond to emails
    Research required information using available resources
    Manage and resolve customer complaints
    Provide customers with product and service information
    Enter and update customer information into system
    Identify and escalate priority issues
    Follow up customer calls where necessary
    Qualifications and Experiences:

    Completed Matric
    Completed or completing a Bachelors Degree
    Customer Service Experience
    Previous Call Centre work an advantage
    Previous working experience in the online gaming industry a definite advantage
    Required education:

    Bachelors degree or equivalent
    Required experience:

    Call Centre Agent: 1 year experience
    Your duties will include but not limited to:

    Promotion driven interventions, inbound (and/or outbound when required)
    Financial information, gaming advice, and review for additional offers, pro active value adds
    Customer relationship building and management by maintaining customer notes and paying attention to customer cues
    Responding promptly and interact effectively with customers via a different number of channels, namely calls, emails, webchats, social media
    You will be required to stay abreast with customer centre SLA's as teamwork will be required to maintain and exceed the expectations set.
    Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required)
    Knowledge and Skills:

    Strong customer service skills; ability to create rapport with customers, via telephone, chat and email
    Fluent in spoken & written English/French (mother tongue level)
    Strong communication skills (verbal and written) - especially: empathy, active listening skills, with the ability to "read between the lines"
    Excellent organization, multi-tasking and time management skills
    A proven ability to see problems through to their resolution
    An excellent history of attendance and adherence to work schedules
    Demonstrated literacy in MS Office (Outlook, Word and Excel)
    Prioritize tasks in a busy environment
    Proven passion for customer service and excellent CRM skills
    Pro-active, organized and strong personal drive
    Ability to work shifts
    Valid driver’s license and own transport is advantageous
    Shift work on rotation:

    6 am - 2 pm
    2 pm - 10 pm
    10 pm - 6 am
    Job Type: Full-time

    Experience:

    customer service: 1 year (Preferred)
    Education:

    Degree or equivalent (Required)
    Job Type: Full-time

    Salary: R8,000.00 to R11,000.00 /month

    Experience:

    Customer Service: 1 year (Preferred)
    Education:

    Diploma (Required)
    Language:

    English or French (Preferred)

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Certificate
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Customer Service Host

  • Province

    eThekwini, KwaZulu-Natal

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 11.000,00 monthly

  • Apply now

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