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Customer Service Manager

R 28.500,00 monthly City of Johannesburg, Gauteng 12 October

HotelJobs CC

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  • Description

  • Minimum requirements: A relevant B degree PLUS at least 10 years’ service as Customer Service / Experience Manager of which 5 years are as head of the function for a corporate organisation. Experience in interpreting customer trends using NPS, CSAT, CES, Customer Churn Rate and Customer retention metrics is critical. Proven track record of attracting and realising business value through digital platforms, technologies and concepts. Experience in devising relevant strategies and programmes which differentiates the organisation. Experience gained in a customer focused service organisation is essential.

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Customer Service Manager

  • Recruiter

    HotelJobs CC

  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 28.500,00 monthly

  • Apply now

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